Privacy Policy
Last Updated: November 2025
Vogglix operates at 45 George Street, Auckland 1010, New Zealand. We are committed to protecting your privacy and personal information in accordance with the New Zealand Privacy Act 2020.
1. Information We Collect
We collect the following types of personal information:
- Name, email address, and contact details when you register or enquire about our services
- Payment information when you purchase courses (processed securely through third-party payment providers)
- Learning progress and course completion data
- Communications between you and our instructors or support team
- Technical information such as IP address, browser type, and device information
- Cookies and similar tracking technologies (see our Cookies Policy for details)
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide and deliver our online tutoring services
- To process payments and maintain billing records
- To communicate with you about your courses, bookings, and account
- To personalise your learning experience and track your progress
- To improve our services and develop new offerings
- To send you marketing communications (only with your consent)
- To comply with legal obligations and protect our legal rights
- To prevent fraud and ensure platform security
3. Sharing Your Information
We may share your personal information with:
- Your assigned instructors to facilitate your learning
- Payment processors to handle transactions securely
- Service providers who assist in operating our platform (e.g., hosting, email services)
- Law enforcement or regulatory authorities when required by law
- Third parties in the event of a business sale, merger, or acquisition
We do not sell your personal information to third parties for marketing purposes.
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. This includes:
- Secure data encryption during transmission (SSL/TLS)
- Regular security assessments and updates
- Access controls and authentication requirements
- Staff training on data protection practices
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Generally:
- Account information is retained while your account is active
- Course and payment records are kept for 7 years for tax and accounting purposes
- Marketing communications data is retained until you withdraw consent
6. Your Rights
Under New Zealand privacy law, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate or incomplete information
- Request deletion of your information (subject to legal obligations)
- Withdraw consent for marketing communications at any time
- Object to processing of your information in certain circumstances
- Request a copy of your data in a portable format
- Lodge a complaint with the New Zealand Privacy Commissioner
To exercise these rights, contact us at info@vogglix.world
7. Children's Privacy
Our services are intended for users aged 16 and over. If a parent or guardian becomes aware that their child under 16 has provided personal information without consent, please contact us immediately, and we will delete such information.
8. International Transfers
Your information may be transferred to and stored on servers located outside New Zealand. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with New Zealand privacy standards.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Significant changes will be communicated via email or prominent notice on our website.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Vogglix
45 George Street
Auckland 1010
New Zealand
Email: info@vogglix.world
Phone: +64 9 8356 7421
You also have the right to lodge a complaint with the Office of the Privacy Commissioner: www.privacy.org.nz